Bartlett Automotive is a member of the Independent Garage Association’s Trading Standards approved customer code, providing reassurance to customers that, in the unlikely event of an unresolved dispute, there is an independent organisation (NCS) to help resolve the situation without the need to take the matter to court.
Established since 1964, the National Conciliation Service (NCS) is the Alternative Dispute Resolution (ADR) scheme for the retail motor industry. The NCS is accredited by the Chartered Trading Standards Institution (CTSI) under the Consumer Disputes (Competent Authorities and Information) Regulations 2015. The Independent Garage Association are taking this benefit a step further with the Trust My Garage £1000 Guarantee.
Where the NCS upholds a customer complaint following arbitration, the IGA will guarantee the payment of any financial award, up to £1000. Whilst we are confident that our customers will be happy with our service, if something does go wrong, they can sleep easy knowing that they are backed by the TMG £1000 guarantee.